Sales at the John Lewis Partnership for the 52 weeks ended 25 January 2014 exceeded £10 billion – a jump of 6.6% year on year – with Waitrose bringing in £6.1 billion and John Lewis generating £4 billion. All staff picked up a 15% bonus, which is the equivalent of around eight weeks' pay.

John Lewis chairman Charlie Mayfield called it "another good year" for the retailer and cited continued innovation in product and service, and an improved omnichannel offering, as key reasons behind the company's growth.

Essential Retail has picked out some of the key points from Thursday's results announcement, which reflect the business's multichannel development over the last 12 months.


  • Like-for-like sales grew by 5.1%
  • More than 4.1 million customers now have a myWaitrose loyalty card and 68% of sales are to cardholders.
  • grocery gross sales up 41.4% year on year.
  • 57% of all John Lewis click & collect orders were picked up from Waitrose branches, amounting to 2.5 million collections in total.
  • Waitrose is now trialling drive-through collections in five shops.
  • 13 new branches and relocated two others in the year, which brought the total number of shops at the end of the year to 305.

John Lewis

  • Like-for-like sales grew by 6.4%
  • sales up 19.2% to £1.1 billion, with a new web platform launched in the first half of the year.
  • Use of click & collect up 57% year on year.
  • Collect+ was launched in September, allowing customers to pick up ordered items from corner stores and garages across the UK.
  • Customer visits from phones and tablets accounted for 50% of traffic to 
  • John Lewis's new £97 million distribution centre will begin operations in 2015 alongside our existing Magna Park site in Milton Keynes.
  • Staff have been equipped with transactional tablets in-store.

New financial year

Thursday's statement showed that gross sales for the partnership in the current financial year are up 5.3% compared to 2013, with Waitrose up 3.7% and John Lewis up 5.3% on a like-for-like basis.

Profit for 2013/14 before the staff bonus and tax were taken into account was £329.1 million. This represented a reduction of £14.2 million on the previous year, with the decline wholly attributable to an exceptional item following a holiday payment review.

Excluding this, profit for the partnership was £376.4 million, which was an increase of £33.1 million year on year.