James Hall & Co, the Spar wholesaler for the north of England, has launched personal digital assistants (PDAs) to improve communications on its deliveries.

The move comes in response to requests from retailers. The technology will help James Hall & Co provide its delivery drivers with more information on issues such as where to park at each store. The new system, provided by Zetes, will allow the business to easily monitor each of its 3,800 weekly journeys made by its fleet of 70 vehicles.

The PDA will allow drivers to assess delivery risk before arriving at stores, and with a link via GPS, retailers will receive a message to the store or smartphone 15 minutes before arrival.

The arrival time will also be updated every minute via GPS, with the aim of making deliveries more convenient and accurate for retailers than calling customer services.

Mark Clayden, James Hall & Co's transport manager, said: "Our retailers clearly asked us for better communication on drivers' arrival times, and for drivers to be better informed of their stores' requirements.

"We want to provide the best possible delivery experience for our retailers, so we have listened to their requests and responded with this innovative PDA. The PDA will also allow us to improve the management of transit media collections, and to monitor what our drivers are picking up."

Click below for information:

Zetes