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  • Digital wallet competition heats up

    Digital wallet competition heats up

    With MasterPass's recently announced entry into the UK market, competition in the digital wallet sector is intensifying.

    Digital wallet competition heats up
  • Comment: One-to-one retailing - the way forward

    Comment: One-to-one retailing - the way forward

    Sue Butler, director at business advisory firm Kurt Salmon, talks technology and the importance of personalised shopping experiences.

    Comment: One-to-one retailing - the way forward
  • Robert Dyas grows with focus on logistics

    Robert Dyas grows with focus on logistics

    The first year under the ownership of Theo Paphitis has resulted in strong sales growth for Robert Dyas. An improved warehousing and logistics system has been a contributing factor.

    Robert Dyas grows with focus on logistics
  • Screen-to-screen customer service boosting indies

    Screen-to-screen customer service boosting indies

    Independent Retailer Month showed that it's not just the larger retail businesses in the UK embracing mobile and social media platforms.

    Screen-to-screen customer service boosting indies
  • Tech evolution reducing queuing patience

    Tech evolution reducing queuing patience

    A new study from software systems provider Omnico suggests the advent of technology is reducing shoppers' in-store patience levels.

    Tech evolution reducing queuing patience
  • GSMA offers framework for mobilising retail

    GSMA offers framework for mobilising retail

    Global mobile operators association GSMA points towards a new dawn in retail, where technology bolsters bricks and mortar stores and allows the high street to thrive.

    GSMA offers framework for mobilising retail
  • New trustmark for e-tailers as security drive continues

    New trustmark for e-tailers as security drive continues

    A unified trustmark for online shops opens up European market to UK retailers, although security still remains a key concern among internet shoppers.

    New trustmark for e-tailers as security drive continues
  • Hammerson to drive footfall with mobile app

    Hammerson to drive footfall with mobile app

    Property firm Hammerson has revealed a number of multichannel initiatives to help drive footfall to its shopping centres.

    Hammerson to drive footfall with mobile app
  • Next faces up to new multichannel challenges

    Next faces up to new multichannel challenges

    Next Direct sales rose 8.3% in the first half of 2013, but how is the retailer amending its multichannel strategy to boost its chances of further growth?

    Next faces up to new multichannel challenges
  • Editor's message

    Editor's message

    Welcome to Essential Retail, the brand new magazine for the retail solutions industry.

    Editor's message
  • New direction for European eCommerce

    New direction for European eCommerce

    Northern Europe's online retail market is maturing so must find fresh routes to growth, but new regions are emerging as eCommerce hot spots. Ben Sillitoe looks at the current state of European e-tail.

    New direction for European eCommerce
  • RBTE steering committee discovers what retailers want

    RBTE steering committee discovers what retailers want

    Representatives from the UK and Europe's leading retailers met up for RBTE's 2014 Steering Committee Meeting in July. Essential Retail editor Ben Sillitoe sums up their forward-thinking insight.

    RBTE steering committee discovers what retailers want

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CX? Forget about the technology, says Ladbrokes

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CX? Forget about the technology, says Ladbrokes
CX? Forget about the technology, says Ladbrokes