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  • Retail Ramble podcast: The connected shopper

    Retail Ramble podcast: The connected shopper

    Essential Retail catches up with Catherine Shuttleworth, CEO & founder of Savvy Marketing, to discuss the ever-changing modern, connected customer

    Retail Ramble podcast: The connected shopper
  • Retailers test out Snapchat's geofilters

    Retailers test out Snapchat's geofilters

    Sainsbury's and Lush are using Snapchat to engage with customers, as the social media app hopes to monetise its platform using location-based technology.

    Retailers test out Snapchat's geofilters
  • Comment: Mobile World Congress teases the next steps for virtual reality

    Comment: Mobile World Congress teases the next steps for virtual reality

    Dr Wendy Powell, senior member of the IEEE and reader in virtual reality at University of Portsmouth, talks us through the big retail trend at Mobile World Congress 2017.

    Comment: Mobile World Congress teases the next steps for virtual reality
  • Pizza Express launches chatbot for table bookings

    Pizza Express launches chatbot for table bookings

    Pizza Express is introducing a chatbot which allows customers to book a table via Facebook Messenger.

    Pizza Express launches chatbot for table bookings
  • Big interview: Hammerson's location-based loyalty app

    Big interview: Hammerson's location-based loyalty app

    Essential Retail catches up with Hammerson's group head of multichannel, Sophie Ross, to get an update on how the shopping centre firm is improving customer loyalty with its location-based mobile app.

    Big interview: Hammerson's location-based loyalty app
  • Comment: Big data adds new dimension to public spaces

    Comment: Big data adds new dimension to public spaces

    Silvio Carta, senior lecturer and chair of the Design Research Group at University of Hertfordshire, discusses how citizens creating data are shaping what their surrounding public spaces look like.

    Comment: Big data adds new dimension to public spaces
  • How Aldo creates a single view of customers using CRM

    How Aldo creates a single view of customers using CRM

    Aldo describes how working with Salesforce allows the retailer to gain a single view of its customers and dramatically improve its email marketing campaigns.

    How Aldo creates a single view of customers using CRM
  • Pandora strives for single customer view with eReceipts

    Pandora strives for single customer view with eReceipts

    Jewellery retailer, Pandora, is working with Ecrebo to offer customers digital receipts at the POS.

    Pandora strives for single customer view with eReceipts
  • Data crucial to marketing and customer experience, claims report

    Data crucial to marketing and customer experience, claims report

    Marketing is increasingly using data to improve messaging and to deliver an engaging customer experience, according to a new report from the GDMA.

    Data crucial to marketing and customer experience, claims report
  • musicMagpie uses social media to target fan communities

    musicMagpie uses social media to target fan communities

    Recommerce e-tailer, musicMagpie, is using social media and personalisation to interact with different customer segments.

    musicMagpie uses social media to target fan communities
  • Q&A: SOASTA's Vincent DeGennaro on digital performance management

    Q&A: SOASTA's Vincent DeGennaro on digital performance management

    Essential Retail caught up with SOASTA's general manager for the EMEA region, Vincent DeGennaro, to talk good practice in digital performance management and his company's role in the retail industry.

    Q&A: SOASTA's Vincent DeGennaro on digital performance management
  • Keeping pace with the changing face of retail

    Keeping pace with the changing face of retail

    Vincent DeGennaro, general manager EMEA at SOASTA, discusses the emergence of digital performance management and how the emphasis in retail is on understanding what impact a website's performance has on end user behaviour.

    Keeping pace with the changing face of retail
IMRG explains... Brexit for retail

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IMRG explains... Brexit for retail
IMRG explains... Brexit for retail