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  • Shop Direct using eye-tracking technology to test tablet usage

    Shop Direct using eye-tracking technology to test tablet usage

    Multichannel retailer Shop Direct is currently using eye-tracking technology to test how consumers may interact with its website on tablet devices.

    Shop Direct using eye-tracking technology to test tablet usage
  • BIG INTERVIEW: Co-op director of group risk Phil Willsmer

    BIG INTERVIEW: Co-op director of group risk Phil Willsmer

    Innovative tools and systems for tackling retail crime are advancing all the time, but head of group risk at The Co-operative Group Phil Willsmer says that new technologies are aiding the fraudsters too.

    BIG INTERVIEW: Co-op director of group risk Phil Willsmer
  • John Lewis, Argos and the mobile path to purchase

    John Lewis, Argos and the mobile path to purchase

    John Lewis and Argos have been commended for their mobile retail strategies, but the mCommerce journeys taken by both companies have not been without their challenges.

    John Lewis, Argos and the mobile path to purchase
  • Halfords clicks into gear on back of IT investment

    Halfords clicks into gear on back of IT investment

    Halfords announced encouraging half-year results this week, with the retailer providing a thorough update on its strategy to invest in technology and eCommerce. So, how are things progressing?

    Halfords clicks into gear on back of IT investment
  • Big interview: GSMA's Paul Crutchley on retail loyalty

    Big interview: GSMA's Paul Crutchley on retail loyalty

    Mobile operators network GSMA is developing a mobile-led framework that it says will boost coupon redemption in retail. The group's Paul Crutchley updates Essential Retail on its progress.

    Big interview: GSMA's Paul Crutchley on retail loyalty
  • McDonald's harnessing technology to understand its customers

    McDonald's harnessing technology to understand its customers

    With three million visitors coming through McDonald's every day, the restaurant chain's UK IT & digital director Mark Fabes faces a challenge in personalising customer service.

    McDonald's harnessing technology to understand its customers
  • Big interview: Iceland eCommerce boss John Mackie

    Big interview: Iceland eCommerce boss John Mackie

    In terms of eCommerce it is full steam ahead for frozen food grocer Iceland, with its new online retail site blossoming and the launch of an affiliate non-food website set to appear later this month.

    Big interview: Iceland eCommerce boss John Mackie
  • Digital focus delivers profit for Shop Direct

    Digital focus delivers profit for Shop Direct

    Multichannel retailer Shop Direct has reported its first pre-tax profit for ten years, as it pushes to grow its digital offering.

    Digital focus delivers profit for Shop Direct
  • New tech systems at heart of Home Retail turnaround

    New tech systems at heart of Home Retail turnaround

    Home Retail Group's Argos and Homebase are investing in technology to improve customer experiences and ensure they are fit for purpose in the 21st century retail world.

    New tech systems at heart of Home Retail turnaround
  • Big interview: Mobile Marketing Association's Paul Berney

    Big interview: Mobile Marketing Association's Paul Berney

    Don't fear showrooming, quickly learn mobile SEO and understand that mobile will replace plastic cards. Mobile Marketing Association EMEA boss Paul Berney has a message for retailers.

    Big interview: Mobile Marketing Association's Paul Berney
  • John Lewis predicts Christmas Day mobile sales rush

    John Lewis predicts Christmas Day mobile sales rush

    Mobile traffic to the John Lewis website on Christmas Day 2013 is expected to overtake desktop traffic, for the first time.

    John Lewis predicts Christmas Day mobile sales rush
  • Big interview: Cath Kidston IT director Mike Padfield

    Big interview: Cath Kidston IT director Mike Padfield

    UK retailer Cath Kidston will open flagship stores in London and Shanghai before Christmas. Ben Sillitoe talks to IT director Mike Padfield about tech tactics in international expansion.

    Big interview: Cath Kidston IT director Mike Padfield

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Comment: From instore to the DC – RFID is on the up

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Comment: From instore to the DC – RFID is on the up
Comment: From instore to the DC – RFID is on the up