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  • Majestic Wine launches new multi-device eCommerce website

    Majestic Wine launches new multi-device eCommerce website

    To build on its strong performance in online sales in its most recent financial year, Majestic Wine has launched its next generation eCommerce website to greatly enhance the customer experience and drive further growth

    Majestic Wine launches new multi-device eCommerce website
  • ‘Doodling’ could be key to better customer service

    ‘Doodling’ could be key to better customer service

    On average, we could be spending more than 31 hours of our adult lives on hold with call centres, according to the latest research from contact centre software company Aspect Software. But insight into how we spend this time has found that by the time we get to speak to somebody, our attention is already elsewhere

    ‘Doodling’ could be key to better customer service
  • Who was essential in retail this week?

    Who was essential in retail this week?

    30.08.13 - a brief round-up of some of the individuals who have made a difference in retail this week from Sainsbury's, NCR, Carrefour, Omnico Group and Westfield Group.

    Who was essential in retail this week?
  • Amazon brings Associates initiative to mobile apps

    Amazon brings Associates initiative to mobile apps

    With mCommerce continuing to drive digital commerce, leading global e-tailer Amazon is now offering incentives to app developers to promote its products.

    Amazon brings Associates initiative to mobile apps
  • Retail technology vendor innovation: Venda

    Retail technology vendor innovation: Venda

    Each week Essential Retail will be focusing on leading vendors in the retail technology space. This week the spotlight falls on digital commerce solutions provider Venda and its CTO James Cronin.

    Retail technology vendor innovation: Venda
  • J Crew reveals new range on Pinterest

    J Crew reveals new range on Pinterest

    J Crew offers fans sneak preview of new fashion range on social media site Pinterest.

    J Crew reveals new range on Pinterest
  • Big interview: Charles Tyrwhitt retail director Ian Shaw

    Big interview: Charles Tyrwhitt retail director Ian Shaw

    Charles Tyrwhitt is looking to introduce new mobile technology in-store, but the shirt-maker's retail director Ian Shaw tells Ben Sillitoe that the key tool linking stores to the online world is clever direct marketing.

    Big interview: Charles Tyrwhitt retail director Ian Shaw
  • Best Buy making progress linking store and web

    Best Buy making progress linking store and web

    Combining store and web product availability has played a role in US electricals retailer Best Buy's improved results.

    Best Buy making progress linking store and web
  • Online retail sales cool down as sun shines

    Online retail sales cool down as sun shines

    Hot weather has been blamed for the UK's online retail industry experiencing its slowest year-on-year growth for more than three years in July, but will e-tail sales continue to rise?

    Online retail sales cool down as sun shines
  • Comment: Putting mCommerce into perspective

    Comment: Putting mCommerce into perspective

    Huw Thomas, managing director of retail IT services provider Paul Mason Consulting, says retailers have been too slow in their use of in-store mobile technology - and that's where the biggest short-term prizes exist.

    Comment: Putting mCommerce into perspective
  • IntoOutdoors giving e-tailers a physical home

    IntoOutdoors giving e-tailers a physical home

    The merging of physical and digital retailing could take another step forward in 2015 when IntoOutdoors opens in the UK.

    IntoOutdoors giving e-tailers a physical home
  • Comment: The power of integration

    Comment: The power of integration

    David Bonthrone, managing director for North America at marketing solutions firm Group FMG, explores the issues facing modern marketers and the changing face of brand communication.

    Comment: The power of integration

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Comment: Protecting an ‘aura of luxury’

Comment

Comment: Protecting an ‘aura of luxury’
Comment: Protecting an ‘aura of luxury’