Would you trust your front line employees to be the public face of your brand? If the answer is no, then you do not have a customer-focused culture, says RSR Research's manging partner, Nikki Baird.
In the build-up to RBTE 2017, we will be shining the spotlight on some of its exhibitors and the personalities behind them. Today, we hear from Zebra's Simon Wylam. You can catch him at RBTE next May, or out on his bike every Sunday.
Essential Retail introduces its revamped blog where the team takes a hands-on approach to retail technology.
Mothercare unveils a refreshed website as part of the retailer's digital transformation strategy.
NCR is introducing an Innovation Lab to develop solutions for the digitally economy.
Smart textiles start-up, The Crated, wins Topshop's wearable tech competition.
Good Growth founder, James Hammersley, takes a look at conversion funnels online and suggests ways to reduces leakages.
Sainsbury's is hiring a chief data officer to oversee data governance across the business.
After nearly a year of hearing about how good the Starbucks mobile app and loyalty scheme is supposed to be, Essential Retail editor, Ben Sillitoe, finally puts it to the test as a customer.
Norwich City Football Club is installing a giant high-resolution revolving screen at its Carrow Road stadium.
It is home to a controversial new retail tax, a dominant online auction site that is reportedly being courted by some of the world's largest retailers, and an emerging tech innovation scene. Essential Retail assesses Polish retail.
Ben Perkins, head of consumer research at Deloitte, takes a look at the Internet of Things, and asks why consumers aren't rushing to buy themselves a smart fridge.
Essential Retail sits down with Wayfair's general manager of Europe, Maxim Romain, to discuss the US pureplay's increasing focus on Europe.
A study which tracked consumers' spending habits at Westfield London over the course of 12 months has found that dining while shopping is becoming a regular pastime.
Comment: Should Brexit negotiations protect the Digital Single Market?
Comment: SAP Retail is all in
Comment: Trading into Ireland